Perfection Fresh Pty Ltd. Privacy Policy

 

This Policy was last reviewed and updated on: 30/12/2024

Privacy Policy

At Perfection Fresh Australia Pty Ltd, we value and respect your privacy. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable privacy laws and regulations.

This Privacy Policy explains how we collect, store, use, and disclose your personal information, as well as the measures we take to ensure its quality and security. A copy of this policy is available on our website or upon request.

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. We collect personal information that is reasonably necessary for our business functions and activities, such as providing services, managing customer relationships, or meeting legal obligations.

The personal information we collect about you may include:

    • name
    • mailing or street address;
    • date of birth;
    • email address;
    • phone number;
    • social media profiles;
    • customer support interactions

You do not have to provide us with your personal information. Where possible, we allow individuals to interact with us anonymously or by using a pseudonym. However, in some circumstances, such as when providing certain services or meeting legal obligations, it may not be practicable to allow anonymity or pseudonymity. If you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • interact with us over the phone;
  • interact with us in person;
  • interact with us online;
  • participate in surveys or questionnaires;
  • attend a Perfection Fresh Australia Pty Ltd event;
  • subscribe to our mailing list;
  • apply for a position with us as an employee, contractor or volunteer;

At the time of collection, or as soon as practicable, we will take reasonable steps to notify you or make you aware of the following:

  • Why we are collecting your personal information.
  • How we intend to use or disclose it.
  • Any entities to whom we may disclose the information.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources. For example, we may collect personal information from:

  • Marketing and analytics service providers (e.g., Google Analytics, HubSpot CRM).
  • Social media platforms (e.g., Facebook, Instagram, TikTok).
  • Publicly available directories and databases.

We collect your personal information from these third parties to better understand your preferences, improve our service offerings, and manage our recruitment processes.

How do we use your personal information?

We will only use or disclose your personal information for the primary purposes for which it was collected or a directly related secondary purpose, where permitted by the Privacy Act, or where you have provided your consent. This can include the following purposes:

  • provide you with information or services that you request from us;
  • deliver to you a more personalised experience and service offering;
  • improve the quality of the services we offer;
  • marketing and research purposes;

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • our third-party service providers;
  • our marketing providers;
  • our media agency;

Transfer of personal information overseas

All data we collect is stored on servers located in Australia, and we do not disclose personal information to overseas third-party service providers.

However, some of our staff are based overseas in locations including Hong Kong, China, Italy, Manila, and London. These staff may access personal information stored on Australian servers to perform their job functions. Access is strictly controlled and monitored to ensure compliance with Australian privacy laws, including the Australian Privacy Principles (APPs).

We take reasonable steps to ensure that our overseas staff handle personal information in accordance with this policy and the APPs, including through:

  • Implementing secure access controls and encryption technologies;
  • Providing regular privacy training to overseas staff; and
  • Ensuring all staff are subject to confidentiality agreements and Australian data security standards.

We do not transfer personal information to overseas entities without your consent or unless required by Australian law.

How do we protect your personal information?

Perfection Fresh Australia Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • having a robust physical security of our premises and databases / records;
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • having technological measures in place such as anti-virus software and firewalls.

Online activity

  1. Cookies

The Perfection Fresh Australia Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Perfection Fresh Australia Pty Ltd website.

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Any personal information collected via cookies or analytics tools will only be used for purposes consistent with this policy.

  1. Website analytics

Our website uses the Hubspot CRM platform and Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

By continuing to use our website, you consent to the use of cookies as described in this policy.

  1. Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication, or by contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws. For example, financial records are retained for a minimum of seven years to comply with tax and legal requirements.

How to access and correct your personal information

Perfection Fresh Australia Pty Ltd will endeavour to keep your personal information accurate, complete and up to date. If you believe that the personal information we hold about you is incorrect, incomplete, or out of date, you may request an amendment. We will take reasonable steps to correct your information unless there is a lawful reason to refuse.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 business days. We will deal with such a request by following the procedure outlined below:

  • Submit a written request to our Privacy Officer via email, post, or phone, using the contact details below.
  • Include details of the information you are requesting access to or wish to correct, along with proof of identity (e.g., a copy of your driver's license or passport).
  • We will acknowledge receipt of your request within 5 business days and process it within 30 calendar days.
  • If we are unable to fulfill your request (e.g., due to legal obligations), we will provide written reasons for the refusal.

Links to third party sites

Perfection Fresh Australia Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third partythird-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third partythird-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how Perfection Fresh Australia Pty Ltd handles, processes or manages your personal information, please contact us by email at itsupport@perfection.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 5 business days for Perfection Fresh Australia Pty Ltd to respond to your complaint. Any personal information collected via cookies or analytics tools will only be used for purposes consistent with this policy.

It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Perfection Fresh Australia Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: itsupport@perfection.com.au

Contact number: (02) 9763 1877

Post: ATTN Perfection Fresh Australia Pty Ltd Privacy Officer

Address: Perfection Fresh, Level 4, Building F,/ 1 Homebush Bay Dr, Rhodes NSW 2138